Position Description: We are seeking a professional, passionate, and motivated individual to join the UMOM team as the Family Housing Hub (FHH) Coordinator. The Family Housing Hub is Maricopa County's Coordinated Entry System for families with dependent children experiencing homelessness. The FHH Coordinator is responsible for managing daily operations, administrative functions, and client services at the Family Housing Hub. This position is responsible for the direct supervision of the FHH Service Priority Specialist team as well as ensuring quality and effectiveness of services provided. The FHH Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Family Housing Hub Manager to align the direction of the program with the community's strategic plan for coordinated entry and long-term vision to end homelessness.

Essential Duties and Responsibilities:

Service Delivery Management/On-Site Leadership

• Oversees the entire client experience of those visiting the Family Housing Hub, including reception and lobby management, crisis and stability planning, assessment, and phone communication. Provides clear and consistent communication of program details and client navigation information to program participants and external partners.
• Provides direct services including navigating crisis with participants, creating stability plans, and completing assessments.
• Provides leadership and deescalate participant crisis situations in a trauma-informed manner. Reviews all incident reports and grievances from participants and respond accordingly based on policies.
• Supervises and develops staff, including hiring, training, direction of work, appraisal of quality and effectiveness, delivery of feedback and coaching, and disciplinary action, if required, for 6 full-time staff.

Operations Management

• Oversees the day-to-day operations of UMOM's Family Housing Hub main location and staff, including scheduling, facilities and supplies, administrative tasks, and coordination with on-site community and satellite location partners.
• Manages available diversion funds, including developing targeting criteria, budget and data tracking, assessing effectiveness and consistent implementation, and reporting.
• Assures that information collected from clients is complete, accurate, on-time, and secure in accordance with data quality standards required to maintain effective operations and services.
• Develops, implements, and maintains policies, processes, and training related to the FHH screening and services.

Data-Driven & Outcomes-Oriented Approach to Impact

• Promotes an information-driven and outcomes-focused culture. Assists UMOM's senior leadership in establishing, overseeing, and tracking quality indicators for the services provided. Programs should consistently demonstrate effectiveness and efficiency.
• Focuses on achieving agency outcomes of diversion from the homeless system, positive participant experience, data quality, and program efficiency.
• Utilizes all available information in the decision-making process. Provide reports, summaries, and documentation as needed.

Qualification and Competency Requirements:

Experience and Education

• Bachelor's degree required, ideally in a related field
• Minimum three years of professional experience, with at least two years of experience in relevant roles (e.g. social services, homeless services, non-profits, workforce development, operations management, and/or community-based positions)
• Two years of supervisory experience preferred
• Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations
• Knowledge of programming related to homeless services and trauma-informed services preferred

Computer skills

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• Vehicle insurance in accordance with UMOM driving policy

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends, depending on the needs of the position and the organization.