Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, development disabilities, and substance abuse in achieving their full potential to live, work, and grow in the community. Universal/MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.

We are looking for a talented, reliable individual to support the Information Technology Director in day-to-day activities of the Information Technology department. We are looking for a trustworthy, driven individual with a desire to learn, a good attitude, and a passion for finding ways to be effective. Normal working hours are 8:00 AM - 5:00 PM, Monday - Friday, based in Lenoir, NC. Work duties will encompass a variety of tasks including but not limited to:

• Providing first-line, on-site, telephone, and electronic support to staff for information technology throughout the agency.
• Creating accounts for employees and maintaining data for a variety of applications.
• Technology maintenance, installation of new technology, data confidentiality, data integrity, and data availability.
• Administrative Assistant to the IT Director, duties including device inventory, Office365, SharePoint, maintenance, and projects, etc. on a regular basis.
• Assisting to maintain and ensure compliance with agency policies and procedures.
• Ensure internal security best practices and compliance measures.
• Ensure confidentiality and security of information for both persons served and employees.
• Documenting, tracking, and monitoring service requests received via helpdesk ticketing system to ensure timely resolution.
• Occasional travel to other office locations, overnight stays, and after-hours work as needed.
• Other duties as assigned.

Education:

High school diploma. Associate degree and/or Certification is preferred.

Experience:

Two years of helpdesk experience preferred.

Website:

www.umhs.net