Job Summary
Responsible for the overall management of the Clinic Registration operations. Responsible for the registration, and check-out process to include, but is not limited to insurance verification, benefit determination, patient pre-registration and point of service collections or financial arrangements. Provides oversight of insurance verification, initiation of authorization in coordination with the clinical provider team and verification of correct patient status. Assists in development of operations, policies, procedures, resource plans and coordinates department activities related to insurance verification, within Patient Financial Services and inter-departments, nursing, physicians and other providers. Collects and analyzes data and implements departmental or inter-departmental performance improvement activities to improve the organization’s efficiency.

Skills
1. Strong and effective oral and written communication skills.
2. Strong analytical and data management skills.
3. Strong organizational and time management skills.
4. Strong leadership and training skills.
5. Knowledgeable of community resources.
6. Develops effective working relationships with physicians and interdisciplinary team.
7. Works well with people of all social, economic, and cultural backgrounds.
8. Flexible, open-minded and adaptable to change.
9. Excellent interpersonal, communication and negotiation skills with ability to convey understanding progress of complex issues.
10. Bilingual English/Spanish preferred, culturally sensitive.

Work Experience
Five years of Supervisory/Management experience required. Strong background in managed care and pay issues, as well as process improvement activities and reporting.
 
Education and Training
Bachelor degree in Accounting, Finance, Business Administration, Healthcare Administration or related field required. Master degree preferred.