Under the direction of the appropriate licensed clinician, provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKG’s, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Performs phlebotomy. Performs a variety of clerical functions to support office functions.

The duties and responsibilities stated are a general summary and not all inclusive.

Major Responsibilities:

• Provides patient care including escorts patient to examination rooms, takes and records vital signs, collects and documents patient health status, history, and documents and monitors patient progress following standard procedures. Assists physician and others in clinical procedures as required or directed.
• As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes seen in patient.
• Assists in moving, lifting, positioning and transporting patients by utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. Utilizes proper safety techniques and body mechanic in all work-related activities.
• Performs EKG’s, phlebotomy, performs Point of Care (POC) tests, according to hospital standards. Collects, labels and prepares specimens for transport to lab. Performs selected unit specific procedures such as checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
• Sets up/prepares rooms based on patient care requirements. Assists appropriate licensed clinician in performing routine physical examinations by preparing patient equipment and supplies. May assist physician, nurse or others with clinical procedures such as, but not limited to lumbar puncture, pelvic examinations, and/or dressing changes. Assists in the setup, maintenance, disassembly and cleaning of patient equipment.
• Cleans, sterilizes and repackages instruments and scopes as assigned. Has required skills to operate the sterilization/cleaning systems as necessary.

Position Qualifications:

License/Certification/Education:

Required:

• High school diploma or equivalent.
• Medical Assistant credential approved by the Department of Health (ARMA, NHA, etc.)

If not available upon hire/transfer, a Medical Assistant credential must be obtained within 1 year from date of hire/transfer. If credentialing is not obtained within 1 year of hire/transfer, the employee will be terminated, or employee may apply for another position for which they meet the minimum qualifications. The Senior Vice President of Ambulatory Operations may grant an extended grace period for employees with extenuating circumstances, as appropriate.

• This Medical Assistant credential must be maintained.
• Current Basic Life Support or Heart Saver certification from the American Heart Association.

Experience/Skills:

Required:

• Knowledge of office and laboratory procedures.
• Must be able to read, write, and communicate in English in a clear and concise manner.
• Must utilize proper safety techniques and body mechanics in all work-related activities.
• Must have strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.
• Must have proven problem-solving abilities for routine situations and request assistance from identified resources when needed.
• Must be able to remain calm when under stress or in emergency situations.
• Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.

Preferred:

• Minimum of three years of relevant experience.
• Medical terminology and computer skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.