Act as a liaison to food service for the patient, family, and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order using HealthTouch. To assure patients are fed within 45 minutes of ordering the meal.

Major Responsibilities:

• Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the HealthTouch system. A call center operator’s average call time will range between 1 ½ - 2 minutes.
• Reviews therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing. This includes nourishments, supplements, and tube feeding.
• Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible, find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order.
• Communicate on the phone to patients, staff, and guests according to department scripting policy and procedures.
• Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

Position Qualifications:

License/Certification/Education:

Required:

• High school education or equivalent or 2 years of food service experience in a healthcare setting.

Preferred:

• Previous experience in a healthcare setting.
• Knowledge of specialized diets and menus.

Experience/Skills:

Required:

• Previous customer service and/or call center experience.
• Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
• Ability to read, write, speak, and communicate in English.
• Ability to follow and give oral and written instructions.
• Ability to communicate with patients, hospital personnel, and co-workers.

Preferred:

• 3-4 months of related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.