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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

CHL's Health Home Management department provides care management to CHL clients who are also enrolled in Commonwealth Care Alliance's OneCare program. We help coordinate these individuals' primary and behavioral health care to ensure they receive high-quality, integrated care.

CHL's Health Home Management department offers staff an opportunity to learn about a variety of topics in health care, including insurance authorizations, long-term home services, primary care, behavioral health, addiction treatment, and hospital care.

Responsibilities:

• Assist in the management of CHL Health Home program to ensure compliance with stakeholder contract and program sustainability.

• Provide oversight and supervision of assigned staff to include assistance with hiring, training and annual performance reviews.

• Help oversee program tracking documents to maintain quality and productivity.

• Monitor assigned reports from stakeholder and ensure distribution to the care partner team as needed.

• Manage a case load of HHM members as needed and perform all care partner duties for members.

• Learn and work with CHL and CCA electronic health records to perform all needed functions and support staff in training, updates, and accuracy of documentation.

• Assist with staff meeting minutes and memos.

• Perform other related job duties as assigned by the Program Director and Integrated Care Management Director.

• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, and tolerance toward all employees, patients and visitors.

Qualifications:

• Minimum of a Bachelor Degree in Human Services or a related field required, masters degree preferred.

• 3 or more years' experience required in healthcare and/or behavioral healthcare; case management or care management

• Supervisory or management experience preferred.

• Excellent interpersonal skills and customer service skills required.

• Good computer skills (Word, Excel, Outlook.), proficiency with Excel and multiple electronic health records

• Strong verbal communication skills: attention to detail and organizational skills required.

• Ability to work autonomously, be flexible, multitask and be efficient with time management.

• Motivated and willing to further professional development through CHL program specific trainings.

• Knowledge of homelessness and related issues, familiarity with community resources and entitlements (i.e., substance abuse and mental health).

• Current valid US-issued driver's license and a registered inspected and insured automobile for work related purposes including transporting clients in a personal vehicle.

• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.