Job Description

We are currently seeking a Warranty Analyst responsible for overseeing warranty claims from dealers and PDC/Port, managing technical and financial settlements, and assisting in identifying product quality issues. Monthly duties involve creating and distributing warranty claim reports, ensuring adherence to warranty target expectations, and providing supervision in the absence of the Warranty supervisor or QA Dept manager.

• Location: Fountain Valley, CA Hybrid
• Payrate: $30- $38
• Hours: M-F 8am-5pm

• Dealer Warranty Claims:
  • Manage dealer warranty claims, coordinating with suppliers, Finance, Accessory Supply, QA, and affiliates.
    • Data Management and Analysis:
      • Update claim data for public products, optimize performance analytics, and supervise warranty analysis in other departments.
    • Monitoring Warranty Activities:
      • Monitor Field & PDC/Port warranty activities, ensuring KPI targets and financial recovery plans for active accessory programs.
      • Participate in program kick-off meetings to define claim processes and provide accurate data and reports.
    • Warranty Reports and Analysis:
      • Create weekly & monthly warranty reports, defining risk classification, financial exposure, part performance trends, and recovery status.
      • Monitor warranty claims on all programs, cooperating with internal departments and QA engineers.
    • Program Risk Assessment:
      • Monitor dealer warranty activity for program risk assessment, ensuring contractual compliance with all Company warranty obligations.
      • Review warranty expectations on newly planned accessories, reporting on completion of warranty recovery status.
  • Establish procedures for streamlined Dealer Claim Resolution and financial recovery plans.

• Key Performance Indicators:
  • Optimize the claim database for Dealer warranty claim analysis.
  • Review all warranty claims for Company, generating status reports, and coordinating settlements and payments.

• Requirements:
  • Bachelor's degree required.
  • 4-6 years of professional-level cost control, warranty analysis experience, preferably in the automobile industry.
  • Proficiency in word processors, spreadsheets, Access, SQL or programming languages for scalable database applications.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.