Job Description

Role and Responsibilities

• Maintain high occupancy rates by leasing units to qualified applicants.
• Answer all calls that come into the leasing office in a professional and friendly manner, providing appropriate information to the caller. Must attempt to set up an appointment with every prospect.
• Present the features and benefits of the property to all prospects during email and phone conversations and while touring the property.
• Greet all visitors and tour the community, showing the model and/or vacant units.
• Complete guest cards for all visitors and enter into MRI.
• Assist applicants in completing Applications for Lease. Send completed applications to RCC for review and approval decision.
• Return calls left on voice mail system upon opening the office, returning all calls as quickly as possible or referring messages to the correct individual within 24 hours.
• Receive and input service requests into MRI. Upon completion of service tickets, ensure all tickets are completed in MRI. Contact residents to ensure items were completed to their satisfaction.
• Complete monthly Market Survey and submit to Regional Manager and marketing department by the 24^th of each month. Discuss findings with Manager and make recommendations on pricing and specials.
• Prepare Lease Agreements, move-in packets, and other documents for new residents.
• Notify residents of upcoming service in their homes or buildings, including pest control, HVAC maintenance, filter changes, etc.
• File all correspondence in lease files.
• Work with manager to collect rent and make accurate collection notes in MRI.
• Send thank you emails to prospects within 24 hours of their visit and hand-written thank you cards to prospects within 48 hours of their visit. Schedule regular follow ups with prospects according to company policies & procedures.
• Understand and adhere to all Fair Housing Laws.
• Present a neat and professional appearance at all times.
• Walk vacant units and enter leasing inspections into HappyCo and service items into MRI if necessary.
• Maintain model cleanliness and prepare cookies and balloons each day for the leasing office.
• Complete daily traffic reports and send information to the corporate office.

Other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.