Job Description

Redondo Beach, CA- ONSITE

Pay range 60k to 70K

Duties and Responsibilities:

- Manage and ensure completion of customer projects within set milestones, budgets, and deadlines, including Complex Fax Server and Cloud Fax projects, outsourced service projects, and new product adoption.
- Provide and lead project management services for the company.
- Manage project issues and risks, and provide oral/written status reports to project owners, sponsors, and other stakeholders.
- Collaborate with the Director of Technical Services to coordinate personnel resource availability.
- Gather business requirements for projects, adhere to a standard project methodology, and develop delivery processes for Professional Services.
- Communicate, train best practices, and develop reports and other tools to increase the capabilities of Professional Services.
- Assist Sales Engineers or Sales teams in creating SOW and/or Project Proposals.
- Deliver customer-defined documents as defined by SOW/Proposal by leveraging existing IIS Document Templates.
- Define, schedule, and lead project kickoff meetings with the Professional Services Team.
- Create Project Sign-off documents and work with customers to properly close and sign-off on all projects.
- Update CRM with updated licenses, contacts, and other relevant project documents.
- Complete other duties assigned by the Director of Technical Services.

Required Skills and Abilities:

- Ability to establish and maintain effective working relationships with managers, employees, external clients, or customers.
- Ability to plan projects effectively and meet deadlines and budgets.
- Strong writing skills for document creation and revisions.
- Ability to coordinate, plan, and take the lead on all meetings internal or customer facing.
- Understanding of software architectural design and implementation as well as knowledge of Internet technologies.
- Strong leadership, communication, both verbal and written, and customer service skills.
- Ability to work harmoniously and effectively as part of a work team.
- Self-driven and self-motivated individual.
- In-depth understanding of software and hardware products.
- College Degree.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.