Job Description

We have an immediate opening for a Consumer Support Specialist!

Hours: 8am-5pm or 10:30am-7pm

Pay: $19.50/hour

Job Duties/Description:

• Provide technical support and assistance to consumers on hearing instruments and connectivity products.
• Manage approximately 20 calls per day; must be comfortable with spending significant time on the phone.
• Connect consumers with authorized hearing care providers.
• Offer solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
• Maintain call logs and detailed reports in multiple systems.
• Handle consumer calls and emails in a manner that fosters a positive experience.
• Record notes for each consumer interaction into contact management software.
• Identify and communicate potential trends, problems, and suggestions for improvement to the Supervisor.
• Perform miscellaneous tasks/projects as directed by the Supervisor.

Requirements:

• Minimum high school diploma or GED required.
• Must possess strong technical skills and be tech-savvy.
• Excellent oral and written communication skills; ability to communicate clearly and professionally.
• Preferably 1-2 years of customer service experience.
• Experience with Bluetooth and mobile devices is preferred.
• Ability to demonstrate patience when working with users who may be new to technology.
• Genuine interest and desire to help people.
• Ability to organize and prioritize work in a fast-paced environment.
• Capacity to work both independently and as part of a team.
• Working knowledge of Microsoft Word, Excel, and Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.