We are looking for a highly motivated Senior Field Service Engineer, currently located within the EU, preferably in Netherlands, to join our team!

How You’ll Contribute

• Provide on-site service to one account, repair and/or installation of company instrumentation currently under development
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other duties as assigned

 Qualifications, Skills, Knowledge & Abilities

• BS in science or engineering 
• 1-5 years of relevant engineering or service experience
• Previous experience with field service
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Good people skills
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented. Excellent organizational and communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Experience in biotech industry is a plus
• Excellent oral and written English communication skills required
• Multilingual skills an advantage
• Must be eligible and willing to travel to the USA for training and meetings in head office, as required