OVERVIEWDiscover the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life.
At Ulta Beauty, we’re forever imagining. Forever striving. Forever investing in next-gen—with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, Ulta Beauty provides an environment perfectly suited to your ambitions. Let’s build brilliant together.
THE IMPACT YOU CAN HAVE:
IT Senior Manager – Performance Engineering partners with peers, delivery teams, stakeholders and leaders across Ulta to define, champion and enable a culture of engineering our technology solutions for stability and performance. The Senior Manager will be accountable for embedding non-functional requirements capture, engineering and test validation into all Ulta delivery streams to ensure our technology assets perform to expectations in real-world operating conditions, enabling “Always on Holiday.” The successful candidate will combine deep technology expertise with proven strategy, management, collaboration, business acumen and a track record of results.
YOU'LL ACCOMPLISH THESE GOALS BY:
• Developing deep working relationships with stakeholders, functional leaders, and project teams, understanding their needs and aligning the capabilities of the team accordingly. Engaging with Architecture, Development, Operations, Cloud, and Infrastructure teams to embed the performance engineering operating model into our plan, build and run processes.
• Defining the purpose, strategy, and roadmap for performance engineering across business processes, customer experience channels and technology stacks. Incorporating emerging trends into the Ulta performance engineering operating model and aligning those to business benefits and expected outcomes.
• Designing and deploying the Ulta performance engineering operating model to deliver competitive advantage for our business and best in class digital experiences for our guests and associates. Leveraging the power of metrics and story telling to help stakeholders visualize how performance and stability engineering enable the success of our technology and business.
• Engaging at each phase of the technology investment lifecycle to define and integrate performance requirements analysis, establish metrics and SLOs, evaluate architectures and solution designs, engineer code, configuration and infrastructure to meet requirements and SLOs, and test integrated systems to confirm they will scale and perform as defined through the requirements and SLOs. Creating a virtuous cycle of incorporating real-world operations conditions our technology encounters to feed back into the start of the performance engineering operating model for future enhancement.
• Providing the standards, process and tooling the team needs to deliver within a governance framework that is lightweight, adaptable and accelerates delivery.
• Holding leadership and delivery teams accountable for meeting performance engineering standards. Leveraging project management, organization and collaboration to clarify goals, roles, process and ways of working to deliver results. Driving effective retrospectives and root cause analysis to learn from failures and drive a culture of continuous improvement.
• Hiring great people and investing in them by providing coaching and mentoring, up-skilling and career development. Delegating to empower while also getting “hands on” when appropriate to both serve as model for expected performance and to remove obstacles impeding the team.
• Driving a fun, high-performing culture and provide leadership for the performance engineering team to organize, thrive and deliver the mission.
ADDITIONAL RESPONSIBILITIES:
• Create and execute a multi-year enablement roadmap for performance engineering including maturity model, identification of as-is and to-be on the maturity model, and roadmap for investment in the people, process and technology required to achieve the to-be state.
• Define and manage project scope, schedule, deliverable and results measurement and keep all stakeholders informed throughout the delivery cycle for both performance engineering and performance testing services.
• Drive resource capacity and demand planning for the performance engineering team to align the availability of staff to the needs of the enterprise.
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ESSENTIALS FOR SUCCESS:
• Bachelor's degree in Computer Science, MIS/CIS or equivalent professional experience
• 7 years of experience in a combination of full-stack application development, DevOps, performance engineering and/or performance testing.
• 5 years of IT management experience delivering non-functional requirements and performance and stability engineering enterprise wide for a medium to large company with dozens of systems and a $100M annual technology investment roadmap
• Proven people manager with track record of building a team, growing individual careers, and delivering technology results that impact the bottom line
• Experience with Site Reliability Engineering (SRE) and Observability/APM tools.
• Familiarity with Cloud native application architectures and cloud infrastructure.
• Ability to manage through conflicting priorities and deadlines
• Excellent communication and relationship-building skills
• Highly proficient in articulating technology strategy and benefits to a non-technical audience of stakeholders and executives
• Driver of results across teams, peers, stakeholders and senior leaders through persuasion and articulating a vision of what is possible
• Work with teams across onshore / offshore, remote work and staff augmentation models
• Flexibility to be available after hours, on weekends, and during peak season (holiday) as necessary to support the team and business operations
• Minimal travel required (training/conferences)
ABOUTAt Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
