4 Customer Service Professional II Jobs in Vancouver, WA
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Customer Service Professional II
$58k-76k (estimate)
Full Time
1 Week Ago
UL Solutions External Career Site is Hiring a Customer Service Professional II Near Vancouver, WA
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries, opening new projects and supporting communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtain required information to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Performs data entry and updates various systems and databases as necessary
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, follows up on concerns, informs customer of the certification, and closes the project.
- Actively participates in teams to continuously improve and drive quality to service to the customer.
Job Summary
JOB TYPE
Full Time
SALARY
$58k-76k (estimate)
POST DATE
05/13/2024
EXPIRATION DATE
07/11/2024
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