POSITION: Collections and Loan Control Specialist
LOCATION: Main Office in Rochester, NY or Charlotte, NC
SCHEDULE: Full Time

Responsibilities:

• Deliver outstanding service to internal and external members in line with the credit union’s Service Promises.
• Meet or exceed service and sales expectations.
• Possess adequate product knowledge as per the annual product knowledge certification assessment.
• Manage credit dispute processes, utilizing systems such as Insight, e-Oscar, and Pacer.
• Assist Branch Managers in monitoring delinquent loans and follow up with members.
• Create recommendations for payment plans, workout loans, and modifications.
• Coordinate with outside agencies for collections on secured and unsecured loans.
• Contact members on asset recovery accounts for payments or collection actions.
• Complete right of offset, removal of account privileges, and credit line reductions.
• Process garnishments, levies, bankruptcy cases, repossessions, charge-offs, and work on recoveries.
• Manage deceased member’s accounts with empathy.
• Monitor and process force-place insurance, including reporting to branches.
• Uphold confidentiality and professionalism in collections work.
• Track and update liens and titles on commercial and consumer vehicle loans.
• Manage the discharge process for Residential and Commercial mortgages.
• Monitor and file UCC liens.
• Reconcile and report to FHLB monthly.
• Report and pay participation loans monthly.
• Monitor for PMI removal and provide refunds when necessary.
• Oversee all phases of the escrow process.
• Ensure loans are set up correctly and billing is accurate.
• Collaborate with compliance auditors, FHLB, and regulatory examiners.