Universal Health Services (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services, has 400 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S., Puerto Rico and the U.K. As we continue to grow, we stay focused on making health a positive and local experience. In 2023, UHS was recognized By Forbes; Forbes released its 20th annual edition of the Global 2000, which for the past two decades has ranked the largest companies in the world using four metrics: sales, profits, assets, and market value. UHS appears at #434. UHS has been on the ranking for all 20 years and has earned ‘Hall of Fame’ status.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates approximately 400 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Team Lead.

The primary responsibility of the Patient Accounts Team Lead is to work in conjunction with the Patient Accounts Manager to coordinate the operational activities of the customer service department.

Key Responsibilities include:

• Handle patient calls via phone to obtain information necessary to resolve concerns or complete tasks.
• Work with Customer Service Manager and peers to resolve issues associated with customer service.
• Assist patient inquiries by resolving timely and providing accurate information for issue resolution.
• Set example and maintain courteous and professional attitude with internal and external customers and co-workers.
• Completes training of new hires and ongoing in services as appropriate concerning areas of responsibility and payer specific updates.
• Monitor incoming call volume to assure patient satisfaction
• Monitor and coach individual productivity standards on a daily, weekly and monthly basis to assure customer satisfaction goals and objectives are met.
• Review and/or create daily, weekly and monthly reports as assigned.
• Other duties as assigned.

Position Requirements:

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience in a team lead or supervisory role (preferred)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• Generous Paid Time Off 

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. UHS offers competitive compensation commensurate with experience and benefits programs including medical, dental, vision, and life insurance. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.