1 Membership Concierge Job in MA, MA
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Uhlife is Hiring a Membership Concierge Near MA, MA
Membership Concierge
Opened Recently Chestnut Hill Location Newton, Massachusetts, United States of America Category Concierge & Hospitality Job Id R-56447 Posted Date 01 / 17 / 2022 Job Type Full time JOB DESCRIPTION As a wellness pioneer, Life Time is reshaping the way consumers approach their health by integrating where we move, work and live digitally and physically all with the primary goal of helping people lead healthy, happy lives.
Life Time is committed to an inclusive culture that welcomes and respects everyone. We promote an inviting community that supports all people on their path to a healthy way of life.
Position Summary
The Membership Concierge II delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued.
In this role, you will serve as an expert in account maintenance, service delivery, and member / guest engagement. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Position Requirements
- Bachelors Degree in Hospitality or related field
- Minimum of 1 year of customer service experience
- Complete Retention Specialist Certification within 60 days of hire
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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Job Summary
Full Time
$35k-45k (estimate)
03/08/2024
04/10/2024
The job skills required for Membership Concierge include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Membership Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Membership Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Membership Concierge positions, which can be used as a reference in future career path planning. As a Membership Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Concierge. You can explore the career advancement for a Membership Concierge below and select your interested title to get hiring information.
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