Job Summary

CREDIT & COLLECTIONS TECHNICIAN – CORPORATE OFFICE (CHARLESTON, WV)

We are currently recruiting in our Corporate office, Charleston, WV, for a Credit & Collections Technician.

Duties and Responsibilities

Responsibilities:

• Perform daily cash posting activities, research and resolve payment exceptions, and void returned payments.
• Handle inquiries received by mail or telephone that may require research regarding payments, the associated bank, and payment records.
• Research customer account information and complete payment research, issue refunds as appropriate, and/or transfer balances between customer accounts.
• Track customer write off data and work with outside collection agencies to process adjustments as necessary.
• Process daily collection jobs and track customer accounts through the collection process.
• Ability to perform yearly development testing and identify issues that prevent implementation of system updates.
• Prepares periodic reports utilizing formulas to track and analyze data.

Knowledge, Skills and Abilities

Requirements:

• High School diploma or equivalent and 3 years related experience.
• Proficient in both Word and Excel programs.
• The ability to work in a team environment and to successfully work with customers.
• Good verbal and written skills along with data entry accuracy and the ability to analyze information.

Preferences:

• Associate’s or Bachelor’s degree preferred.
• Previous collections, utility, or regulatory work experience.