The Health Insurance Market Navigator will educate and assist individuals and families in understanding their insurance options as available through the Health Insurance Marketplace―part of the Affordable Care Act―and provide assistance in completing the application process, enrolling, and post enrollment assistance. Full-time position for 40 hours per week to cover St. Johns County.

• Explain the Health Insurance Marketplace application process, program requirements, and timelines to interested consumers, accurately and in understandable terms
• Interview individual consumers to obtain information needed to apply for insurance and potential payment assistance programs\
• Facilitate computer-based application and enrollment into Marketplace insurance plans
• Provide post enrollment assistance
• Assist and ensure proper set-up and breakdown of enrollment events at assigned community sites
• Ensure proper documentation and data collection as needed for program reporting and tracking
• Responsible for maintaining program supplies and equipment provided
• All other duties as assigned by department.

Education

• High School Diploma/Equivalent

Preferences

• Related college and/or experience in medical and/or social services.
• Bilingual skills are a plus (English/Spanish, English/Creole, English/Russian or American Sign Language)

Experience requirements

• 0-1 year Insurance/Marketplace Navigation

Additional Information

• Must have reliable transportation, be licensed and insured

Skills & Abilities

• Ability to work in diverse settings in the community.
• Ability to work flexible hours, including nights and weekends.
• Computer skills – intermediate level or above required; ability to efficiently navigate the Internet, Marketplace website, and input data into applicable computer systems; familiarity with Microsoft Access, Word, Excel and Outlook.
• Cellular phone competency.
• Must be a self-starter and work with limited supervision.
• Ability to plan, organize and coordinate work assignments.
• Ability to interact and communicate effectively and appropriately with both peers and professionals, as well as consumers (individuals and families).
• Reading, writing, and basic math skills are required Basic knowledge of health Insurance with ability to explain in an understandable manner.
• Knowledge of public assistance programs, ability to conduct fact-finding interviews, and ability to provide information concerning eligibility for public assistance programs.
• Basic knowledge of income tax terminology.
• Must pass background check and fingerprint screening as required for Navigators.

Level 2 DCF Background Check Level 2 DCF Background Check required upon hire.
Motor Vehicles Record (MVR) Background Check