Delivers excellent patient-centered care by ensuring the scheduling, posting, preoperative labs, medical work-up, financial and communication process is complete for patients having major and minor operative procedures. Incumbent will ensure that team members are verifying insurance coverage and benefits, obtaining prior authorizations, preparing prepayment estimates and collection of these payments, in-depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. The incumbent will screen the clinic and OR schedules, working closely with the financial counselors to ensure all patient accounts are screened, block time is full and unused block returned to the OR for use. Will work to establish internal processes that improve our POS collections related to clinic visits and prepayments for elective surgery. Oversees processes for prepayment estimates and collections and sets goals with team. Along with providing financial counseling and establishment of payment plans, will also work to obtain sponsorship for uninsured and update demographic and financial data for UFHP and UF Health System. Independently monitors all departmental surgical calendars, effectively working with providers for full utilization and optimization of scheduled Urology block time by filling any open time. Participates as a key team member in the planning, scheduling, communication and educating process between the physician, surgery scheduler, medical director, the patient and the payer to produce a flawless process. Required to float to cover clerical staff at check-in, checkout and financial counselor. Oversees the ordering of clerical supplies. Responsible for oversight for the clerical in-basket messages. Will assist ACU manager with the monitoring of the missing charge report and clerical work queues. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient and the payer to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.

Minimum Education and Experience Requirements:

• High school graduate or equivalent.
• Three years of business/financial/physician practice experience required.
• Working knowledge of CPT and ICD-9/10 diagnosis coding required.
• Four-year degree may substitute for two years of financial/physician office experience. Associate's degree or equivalent course work may substitute for one year of experience.
• Epic system knowledge preferred.
• Excellent communication, organizationa and problem-solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multitask, prioritize responsibilities and function in a team environment are necessary attributes of the successful incumbent.