Experience Design Strategist, Experience and Innovation
Championing the Voice of the Consumer
We're seeking a strategic thinker who excels in understanding and amplifying the voice of our customer while owning online reputation management and third-party listings for UCHealth.
This role will shape and elevate our online presence to create a seamless, patient-centric experience from across the entire continuum of care. You'll be our champion for the patient and consumer voice, utilizing online reputation management strategies and tools to build trust and loyalty.
Key Responsibilities:
Manage UCHealth's online presence:

• Manage and maintain UCHealth's third-party platform profiles (Google Business Profiles, Yelp, Bing, Apple Maps, etc.), including daily request management and operational process support for all pages and key information.
• Craft personalized responses to reviews, fostering positive patient relationships and experiences.
• Leverage analytics tools to track key metrics and measure the effectiveness of online reputation management initiatives.
• Stay abreast of industry trends and best practices in online reputation management and experience design.

Develop Voice of the Customer tools and resources:

• Analyze online reviews and feedback to identify key patient pain points and opportunities.
• Create an intuitive and user-friendly interface that translates customer feedback and tracks trends and patterns
• Propose and develop innovative solutions to address patient challenges and optimize online performance.
• Implement mechanisms to collect, analyze and integrate ongoing customer feedback to support strategic decision making.

Data and insights support:

• Support the day-to-day needs of the experience strategy and design team by managing data requests, creating supporting documents for presentations and reports, and assisting in the translation of data insights into action.

Preferred Qualifications:

• Experience in third-party listings (Google Business Profiles, Yelp, Bing, Apple Maps, etc.) management and online reputation management.
• Strong analytical skills and experience with data-driven decision making.
• (Preferred) Strong skills in data visualization, user interface (UI) design, and user experience (UX)
• Excellent communication, interpersonal, and presentation skills.
• A detail-oriented and highly organized individual with a passion for serving others and turning feedback into meaningful action.

Requirements:

• Minimum Required Education: Bachelor's degree in related field.
• Required Licensure/Certification: None required.
• Minimum Experience: 4 years of relevant experience.

Are you a RN New Grad? Visit https://www.uchealth.org/professionals/residencies/ to find out about our exciting New Grad opportunities!
The pay range for this position is: $31.61 - $47.41 / hour. Pay is dependent on applicant's relevant experience.
UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.
UCHealth offers their employees a competitive and comprehensive total rewards package:

• Full medical, dental and vision coverage
• Retirement plans to include 403(b) matching
• Paid time off. Start your employment at UCHealth with PTO in your bank
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• 5 year incentive bonus
• Full suite of voluntary benefits such as identity theft protection and pet insurance
• Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

Loan Repayment:
UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!
UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
Be Extraordinary. Join Us Today!
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.