At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Hard Rock Hotel Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion. Responsible for providing the guest with an exceptionally enjoyable but safe experience with accordance to the standards set by Loews Hotels. Oversees the operation of three swimming pools which includes service to the guests, cleaning of the pools, cabana service, organization and overall condition of the pools. The Pool Services Supervisor also includes the responsibility for the supervision of a pool bar and quick service restaurant, which ensures efficient operation of the department, staffing, training, scheduling of employees and inventory control. Job Specific Performs departmental opening and closing duties Monitors and supervises department staff Assists with the scheduling of staff according to established standards and forecasted needs Represents the Restaurant Manager in his/her absence Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures Personally supervises restaurant and kitchen activities to ensure quality production/delivery of product/service Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift Inspects all equipment prior to, during and at end of shift, reports any needed repairs to the appropriate department Controls the reservations and supervision of the Cabana Rentals and setup Oversees the operation of all three pool areas: Beach/Villa/Hillside Manages the pool programs such as towel issue, retail sales and attendant/concierge programs Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications CPR and First Aid certification Excellent communication skills – oral and written Excellent guest service skills Able to work a flexible schedule, including weekends and holidays Two years of experience in Recreation/Lifeguarding Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.