At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Job Specific

Adheres to all pool safety standards, including safety procedures for adverse weather conditions

Knows the location and contents of First Aid Kit

Greets guests arriving at the pool

Provides towels to guests, escorts them to chairs, and sets up towels on chairs

Provides information about pool food and beverage service and offers menus

Promptly communicates food and beverage service requests to pool Food and Beverage Servers

Provides chilled towels and water spray bottles / spritzing per Loews Hotels standards

Knowledgeable and able to communicate all hotel Recreation offerings

Loans recreational items and equipment

Sets up, refreshes, and tears down cabanas

Assists in set-up and tear down for poolside functions

Cleans, maintains, and positions pool furniture

Picks up trash and dirty towels and repositions chairs throughout shift

Applies excellent guest relations skills when interacting with guests

Performs all duties in a timely and professional manner

Turns in lost and found items throughout shift according to hotel procedures

Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels

Attends all department meetings as scheduled

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Excellent guest service skills

Excellent oral communication skills

Able to work a flexible schedule, including weekends and holidays

Last updated : 2024-03-03