DESCRIPTION

The Clinic Manager of the Division of Plastic Surgery supervises clinic operations, spanning multiple providers, clinics and/or practices. Subordinates include clinical staff involved with operational functions of the clinic. Oversight of clinic areas such as practice revenue management, billing systems, and procedures, tracking product inventory, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the Division Chief. Responsibilities include all aspects of clinical, supervisory, and administrative support duties necessary to promote the goals of UC San Diego Health Plastic and Reconstructive Surgery Clinic Services.

The Physician Group leadership position will require the selected candidate to develop a deep understanding of the Plastic Surgery sub-specialty practices (aesthetics, microsurgery, etc.) and work within the physician group leadership structure in collaboration with Department of Surgery leadership, the Division Chief and Clinical Medical Director to optimize workflow and access to care. The selected candidate will assist with the deployment of appropriate clinic staffing resources to avoid interruptions of the Plastic Surgery clinic operations.

This position assumes HR responsibilities of the directly supervising clinic staff, ensuring staff competence, evaluating staff, counseling staff including disciplinary actions, staff development, rewards and recognition, timekeeping, attendance logs, manage time-off requests, screening potential new clinic hires and assisting with the interviewing and hiring of new clinic employees. Must possess a clear understanding of UCSD Ambulatory Care's organizational goals and initiatives to improve our patient's experience and to ensure delivery of safe, effective, timely and high-quality care. This position will coordinate with surgical vendors and hospital administration to order supplies such as implants, sizers, skin products, injectable, etc. Will work with revenue cycle and division team to prepare monthly and annual reports.

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and/or external marketing activities. Management levels may include oversight of clinical patient care.

Manages clinic operations, typically spanning multiple providers, clinics and/or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems, and procedures, facilities, and safety procedures, registration, new patient coordination, scheduling, medical records storage, and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

Key Responsibilities:

• Manages the patient care delivery system to assure quality care, patient safety, standard work and compliance with internal policy, external regulations, and accepted practices across the continuum of care.
• Allocates environmental, technical, and staffing resources. May also manage the fiscal and administrative operations.
• Assists in the development of the strategic plan for Ambulatory Nursing, aligned with organizational and Physician Group strategic plans.
• Represents assigned clinics or centers on task forces or committees. Participates to develop new programs, review technology improvements, design quality improvement, and patient safety initiatives, etc.
• Develops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patient care outcomes.
• Manages patient care in a cost-effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility.
• Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Works with clinical educators and leadership to evaluate core competencies in nursing and other clinical care for unit.
• Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
• Facilitates and oversees resolution of human resources, labor relations, and employee safety and risk management issues.
• Keeps abreast of and implements new or updated patient care standards of practice, scope of practice, competency development and assessment, policies and procedures, and new programs.
• Collaborates with physicians and develops proposals for improvements to clinic services, policies, or procedures. Helps define, measure, and deliver Magnet® nursing excellence for ambulatory nursing.
• Collaborates and provides input on marketing, facilities, and fiscal planning. Drafts business plans to introduce quality improvements to clinical service delivery in accordance with best practices.
• Collaborates with an interdisciplinary team of health care clinicians in efforts to develop healthcare policies, practice standards, and improve services.
• Monitors expenditures and the annual budgets for patient care services and/or clinic operations.
• Determines staffing needs and plans. Monitors performance of clinic services. Coordinates activities with other clinics, centers, units, and/or departments in regard to patient care.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Nursing required.

• Current Registered Nurse (RN) license issued by the state of California.

• BART, or BLS at time of hire with a commitment to get BART w/in 6 months of hire date.

• Seven or more years of relevant experience.

• Strong clinic/ambulatory care center patient care management skills.

• Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and associated information technology.

• Broad knowledge of patient population served and the requirements for the delivery of services.

• Strong experience in nursing education, including curriculum development.

PREFERRED QUALIFICATIONS

• Master's Degree in Nursing or Healthcare Administration preferred.

• Ten or more years of progressive experience in an Ambulatory care setting, including four or more years at a management level.

• Substantial nurse experience in plastic surgery, dermatology, or other procedural surgical specialty.

• Experience within a large, complex health system.

• LEAN training and/or demonstrated change management experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.