DESCRIPTION

Under the direct supervision of the Practice Manager, the incumbent will supervise daily clinic operations with direct oversight of front/back office operations, daily clinic flow, daily clinic assignments and ensures that internal/external standards and regulations are followed. Propose changes to improve operational efficiency, resolve system issues, advise on work methods, and manage scheduling based on patient volume and template utilization. Develops and implements policies and procedures. Monitors and partners with staff/providers/PG leadership to align clinic with system goals.

Incumbent exercises independent decision making based on management and leadership skills to exercise these major functions: personnel management, leadership, communication, finance, system development/improvement.

Evaluates staff and participates or decides on hiring, performance management, and other human resources matters. Assures thorough orientation and training of all staff. Identifies and implements department specific educational opportunities for staff in collaboration with ambulatory administration. Assure work is performed in adherence to patient service standards. Participates on quality improvement teams developing new plans and programs to increase the efficiency of operations and improve integration of diverse clinic functions. Resolves escalated issues and serves as a resource in clinic. Performs or supervises administrative and revenue management functions including assisting with budgets and providing fiscal transparency to CMDs Daily engagement rounding with patients, staff and providers in clinics. Serves as a daily resource for the entire clinic. Promotes a climate of effective teamwork, communication, and collaboration. Communicates regularly with management on practice activities and on pertinent operational issues.

Supports the Clinic Manager with the oversight of all TJC requirements and QI projects throughout the department. Observe all regulatory requirements to assure ongoing compliance with UC San Diego Health System. Ensures ongoing regulatory rounding is completed, participates in rounding and ensures resolution to identified deficiencies. Aids the practice manager as a liaison with the community, industry sponsors, and professional groups to help determine the need, relevance, and effectiveness of Medicine Specialties outpatient practices.

MINIMUM QUALIFICATIONS

• Bachelor's degree in business, healthcare administration or related area and / or equivalent combination of experience / training.

• Three (3) years of related experience.

• Strong knowledge of practice operations.

• Experience and proven success in skills to effectively supervise clinicians and to manage the complex workflow and multiple priorities involved with a clinic(s)/center(s).

PREFERRED QUALIFICATIONS

• Experience in Medicine Specialties; Allergy, Immunology, Angioedema, Endocrinology and Diabetes.
• EPIC Cadence experience.
• Previous leadership role that includes managing direct reports, projected management, conducting performance evaluations, and creating/managing reports in Excel.
• Lean Six Sigma experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.