Under the supervision of the Practice Manager, the Scheduling Coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, appointment and procedure scheduling, registration, insurance, and authorization verification for scheduled services, answering multi-line incoming customer calls and creating HARs. Other duties assigned as needed.

• Three years previous related experience in a large complex healthcare setting.
• Prior scheduling experience. Knowledge of third-party payors including federal, state and private health plans.
• Possess demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

• EPIC trained.
• Prior "Optime" and procedure scheduling experience preferred.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.