Under the direction of the Manager of Cardiac Rehabilitation and Wellness, the Front Desk/ Authorization Coordinator is the first point of contact for patients. The Front Desk / Authorization Coordinator performs and coordinates front office patient centered duties. These duties include, but not limited to, greeting patients, co-pay collection, appointment scheduling, processing referrals, verifying insurance benefits and if applicable, obtaining initial authorizations. The Front Desk / Authorization Coordinator serves as a resource for patients, physicians, staff, and ambulatory care service managers.

• A minimum of three (3) years relevant experience in a large complex healthcare setting.

• Experience obtaining authorizations in a large complex healthcare setting.

• Ability to work in an interactive, fast paced environment and possess excellent customer service skills both in person and over phone.

• Strong problem-solving ability using good judgment and applying these skills to assist customers and ensure their expectations are met.

• Detail oriented with proficient computer skills and the ability to work between multiple systems during calls.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Strong organizational skills with independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.

• One (1) or more years of experience in obtaining authorizations.
• EPIC, Cadence, Right fax experience preferred.
• Cardiac Rehab Experience.
• Bilingual English/Spanish.

• May be required to float to other sites to provide coverage as needed.

• Employment is subject to a criminal background check and pre-employment physical.