Administrative Assistant - Operations Support

Targeted compensation: $17.50 - $19/hr

Compensation commensurate with experience and skill set

This is an in office Colorado based position.

Who we are:

Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation's best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.

Please watch our 2 minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/

What is the role and where can you add value?

2-10 Home Buyers Warranty is seeking a highly motivated and customer centric individual to Join our Operations Team. This team member should be organized with a strong work ethic and enjoys working in a team environment. The position requires some accounting, invoicing or billing experience as well as learning and applying knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate builder/members, homeowners and others of the requirements, responsibilities and obligations under the warranty. As an Operations Administrative Support you will apply your knowledge, attention to detail and problem solving skills to ensure compliance requirements are met and payments are applied accurately. You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.

Core Job Responsibilities:

* Ensure exceptional customer service to internal and external customers

* Prepare and audit invoices sent to external customers

* Payment Conciliation for over or under payments

* Accurately enter and process enrollment forms into the system and validate all information.

* Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate

* Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes

* Audit payments received to ensure funds are applied appropriately to enrollments

* Scanning and batching paper enrollments

* Manage and scan items necessary to process homeowner transfer of warranty

* Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties

* Manage assigned SharePoint tasks, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.

* Document all customer interactions in a clear, concise and informative matter

* Other duties as assigned

What skills and experience should you bring to this role?

* Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills

* Accounting, invoicing or billing experience preferred

* Experience applying billing codes to payments and invoices

* Excellent Data Entry Skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate.

* Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations

* Strong ability to multi-task and manage competing priorities

* Methodical in approach and attention to detail

* Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations.

* 1-2 years of office work experience and enjoys working with clients and collaborating with team members

* Must have proficient computer skills working in Word, Excel, and Outlook

Here is what you can expect when you join our team:

* A team first environment focused on our core Values of: "Do the Right Thing, Grow Profitably, Pursue Excellence and Value People"

* A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

* On-site fitness center

2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK

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