Job description

Are you ....

• A leader with a positive, "can do'' attitude?
• Honest, ethical and trustworthy?
• Friendly?
• Detail oriented?
• Customer service focused?
• Excited to learn how to repair electronics, tablets, smartphones, PC/MACs (laptops and/or desktops), and gaming consoles?

If so, then we want you on our team! We Train!

About Us:

Since its inception in 2009, UBREAKIFIX has grown to over 800 stores nationwide in markets across the U.S and Canada. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Position Details:

The Store Manager will be responsible for leading a team of in-store sales associates to meet and exceed sales goals, deliver excellent customer service, and maintain the overall operations of a retail store.

This role requires strong leadership and organizational skills, as well as the ability to analyze sales data, develop and implement sales strategies, properly track inventory, motivate team members, and build strong relationships with customers.

We are looking for someone who is passionate about learning new things and wants to challenge themselves and others around them. A self-starter with initiative and previous management experience and a proven track record of facilitating consistent sales growth. Tech experience is not required, but is definitely a plus.

A successful Store Manager will understand our Core Values, follow all policies and procedures while being able to adapt quickly to the constant, changing environment of the repair industry.

Tasks and Responsibilities:

• Develop and implement sales strategies to achieve and exceed sales targets
• Motivate and coach sales representatives to reach their full potential and deliver excellent customer service
• Analyze sales data to identify trends, variances, and areas for improvement
• Monitor inventory levels and ensure products are always in stock
• Manage the daily operations of the store, including scheduling, ordering supplies, and maintaining a safe, clean and organized store
• Ensure that all repairs meet UBREAKIFIX quality standards and maintain an accurate record of customer information and a real-time status of each repair
• Build strong relationships with customers and ensure their satisfaction with products and services
• Work closely with marketing teams to develop promotional campaigns and advertising materials
• Conduct regular training sessions for sales representatives to keep them informed on new products and services
• Establish, build, and maintain relationships with local business partners as well as new and existing business customers in order to drive sales

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

uBreakiFix is an equal opportunity employer M/F/D/V

Basic Qualifications:

• Proven track record of success in retail sales management
• Strong leadership and interpersonal skills
• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Work well in team environment
• Ability to develop and implement effective sales strategies
• Knowledge of retail operations and inventory management
• Excellent communication skills, both written and verbal
• Ability to work flexible hours, including weekends and holidays
• Comfortable with a performance-based structure
• High school diploma or GED.
• Proof that you are legally eligible to work in the United States.
• Must be able to pass a drug and background check.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Ensure that all repairs meet UBREAKIFIX quality standards. Ensure that customers have an enjoyable experience and exceed customer expectations when possible. Utilize our custom point of sale system to maintain an accurate record of customer information and a real-time status of each repair.

Preferred Qualifications:

• CompTIA A Certification
• Wise Certification*
• Apple Certified Macintosh Technician (ACMT)
• Technical degree or certification in Electronics or Consumer Electronics
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Previous experience working at retail electronics store
• Micro Soldering experience

Note: Wise Certification will be provided by UBREAKIFIX once hired

Interview Process:

As part of the interview you will be asked to successfully repair 2 or more devices. You should feel comfortable tearing down and reassembling devices.

Job Type: Full-time

Salary: From $18.00 per hour based on experience commissions

Benefits:

• Employee Discount
• A positive work environment that fosters personal and professional growth
• Resources from one of the nation's largest electronics repair franchises
• Ongoing training to grow your skills.
• Bonus based on store performance

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Goldsboro, NC 27534: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have an interest in learning how to repair mobile devices?

Experience:

• cell phone repair (Preferred)
• troubleshooting devices (Preferred)
• technical support (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have an interest in learning how to repair mobile devices?

Experience:

• Retail management: 1 year (Required)

Ability to Relocate:

• Goldsboro, NC 27534: Relocate before starting work (Required)

Work Location: In person