No experience is required but preferred -- Great attitude and the ability to fit within the culture and the team environment is a must.

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring absolute customer service satisfaction. Works within a team environment to achieve performance and customer experience excellence.

Tasks and Responsibilities:

• Ensure that customers have an extraordinary experience by providing superior customer service and exceeding customer expectations
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly, energetic manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
• Maintain the cleanliness and professional appearance of the store
• Receive coaching and corrective feedback from store manager on a regular basis to improve on performance in all aspects of store operations

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Work very well in a team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Soldering experience would be great, but not required

Preferred Qualifications

• A Certification
• Apple Certified Macintosh Technician (ACMT)
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Tips

Application Question(s):

• Can you immediately upon hiring pass a drug screen and background check?

YES or NO

Experience:

• Personal Electronics Repair Technicians: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person