We're Hiring

Ubiquity is looking for Quality Assurance Manager to join our dynamic team in Manila. Our QA Manager will oversee our Quality Team and will be greatly involved in the development and implementation of best practices in the BPO industry.

Responsibilities:

• Define and implement best practice coaching for Quality Management in close interaction with account internal support function
• Deploy and reinforce BBC through coaching observations, leading coach the coach sessions and focus on leadership development through coach the coach sessions, best practice demonstrations and equip supervisors with the soft skills and tools they need to be successful in their coaching sessions.
• Ensure supervisors are following current coaching processes
• Facilitate onsite quality meetings (coaching calibration, consistency checks, etc.)
• Establish a strong line of communication with other service provide operations departments to ensure that trends identified in the key drivers, customer satisfaction/ loyalty and quality metrics
• Attend regular Partner Site meetings to share best practices and recommendations across the sites
• Consult with Training and Leadership effectiveness team in implementing strategies to coach effectively to new or changing initiatives.

Qualifications:

• More than 5 years’ experience in handling Quality for a BPO Company
• At least 1 years Managerial experience in Quality
• Strong attention to detail
• Flexible with working schedules
• Open to graveyard shift

The Perks.

• Learning and Development Opportunities
• Career Advancement Opportunities
• Healthcare Benefits
• Group Life Insurance
• Tenure Based Benefits
• Profit Sharing
• Annual Performance Appraisal
• Retirement Benefits

What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.