JOB TITLE: Escrow Officer

JOB SUMMARY

Our escrow officer performs advanced duties related to all facets of escrow processing. S/He is required to exercise extreme independent judgment and to possess the knowledge and experience necessary to efficiently handle any situation that may arise during the escrow process. This position must have an established book of business or be able to establish a book of business within a reasonable amount of time to meet given performance standards.

• Manages all escrow files of the escrow unit
• Builds and manages a book of business
• Attends marketing events that sometimes occur outside of regular business hours
• Processes escrows, including new subdivisions, re-sales, demand escrows, assignments, exchanges, loans, and other miscellaneous escrows
• Orders all documents needed to close each escrow in a timely manner (i.e., demands, loan documents, and insurance)
• Completes grant deeds, quitclaim deeds, notes, deeds of trust, requests for notice, subordination agreements, financing statements, and the like
• Works with the title department in resolving issues (e.g., legal descriptions, easements, lot splits, vesting, federal tax liens, abstracts of judgment, bankruptcies, boundary disputes, and encroachments)
• Delegates appropriate duties to the escrow assistant
• Follows company standards and practices when processing transactions, as well as applicable state laws and guidelines
• Supervises members of the escrow unit
• Coordinates the closing of an escrow between the principals of the escrow
• Returns all calls, voicemails, and emails in a timely manner
• Performs other duties as assigned by supervisor
• Adheres to company policies and guidelines

EXPERIENCE

• Adaptable: adapts to new, different, or changing requirements
• Attentive to details
• Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Decision maker: applies critical thinking skills to solve problems encountered in the workplace
• Dependable and reliable: displays responsible behaviors at work
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Integrity: treats others with honesty, fairness, and respect
• Mathematics: uses mathematics to solve problems
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks
• Problem solver: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Professional: maintains a professional demeanor at work
• Proficient in English
• Reading: understands written sentences and paragraphs in work-related documents; applies what is learned from written material to work situations
• Respectful: works effectively with those who have diverse backgrounds
• Team player: works effectively with others
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills (minimum of 65 words per minute) in Microsoft Office, email programs, and internet browsers; exhibits proficient use of a 10-key
• Telephone skills, including a pleasant phone voice and etiquette
• Verbal communication: maintains open lines of communication with others
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form