About the Role

The Associate Manager, Operations will own the oversight of day-to-day activities and execution of their team. They will report on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. They will multitask and continually collaborate with internal and external partners to ensure service goals and financial objectives are achieved. This position will work Onsite at our office in Greensboro, North Carolina and interviews will be conducted Onsite at this location as well. 

What the Candidate Will Do

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability 
• Conflict resolution and problem solving 
• Responsible for training and career development of direct reports (including 1 on 1’s, coaching, sequential performance reviews and mentoring), as well as monitor and hold team accountable for all key job functions
• Develop and distribute customer reports and internal performance management reports 
• Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
• TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
• Rate Quotes 
• Establish and maintain effective relationships with all internal and external customers through professional and timely communications and inquiry responses
• Leverage knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, etc. based on Customer's shipping requirements

Basic Qualifications

• High school diploma or GED equivalent
• Minimum 2 years of Transportation, Logistics or 3PL experience 
• Minimum 1 year of People Leadership Experience

Preferred Qualifications

• Bachelor’s degree in Transportation Logistics or Supply Chain Management
• Process improvement and/or Lean Six Sigma certification
• Intermediate proficiency within Microsoft Office Suite
• 4 years of logistics or customer service experience
• 2 years of People Leadership experience

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.