At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon as a Senior Digital Product Manager focusing on Engineering and Support experience within the Digital Health Technology Foundational services organization. As we accelerate design and development of new and innovative digital health products at Alcon, a dedicated product manager focusing on software engineering and support experience for the engineer persona is critical for aligning product development with the needs of engineering teams, optimizing processes, enhancing user experience, providing effective support, and fostering continuous improvement. In this role, you will oversee the standardization of DevOps practices, adoption of leading-edge software tools, and drive process improvements for production support metrics and SLAs as new digital health products are deployed to our customers. This role requires strong collaboration and communication with various cross-functional teams including Digital Health Product/Engineering, R&D, IT and Digital Operations, in support of Alcon’s Global Digital Transformation. This will be in our Fort Worth, Texas office and a typical day will include: Develop and implement a comprehensive strategy and roadmap for engineering and support experience across all Digital Health Foundational Services, integrating DevOps practices and leading-edge software tools adoption. Work closely with engineering teams to standardize DevOps practices, identify and adopt cutting-edge software tools, and ensure the delivery of high-quality, scalable, and secure Digital Health Foundational Services. Lead efforts to improve the customer support experience, including process improvements, revamping L3/L4 production support metrics and SLAs, to ensure timely and effective resolution of customer issues for newly deployed digital health products. Collaborate with Digital Health, R&D, IT and regional/service teams to prioritize features, enhancements, and bug fixes based on customer feedback, business impact, and technical feasibility. Communicate regularly with stakeholders, including executive leadership, to provide updates on the status of engineering and support initiatives, key metrics, and strategic direction. Define and track key performance indicators (KPIs) related to engineering and support experience, analyze data to find opportunities for improvement, and drive continuous optimization efforts. Perform regular product demos with the larger cross-functional team. Stay current with the latest trends in digital health and modern Software engineering tools and practices WHAT YOU'LL BRING TO ALCON: Bachelor’s Degree or Equivalent years of directly related experience (or high school 15 yrs; Assoc. 11 yrs; M.S. 4 yrs; PhD 3 yrs) The ability to fluently read, write, understand, and communicate in English 7 years of related experience HOW YOU CAN THRIVE AT ALCON: Benefit from working in a highly collaborative environment. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more! Travel Requirements: 10% Relocation assistance: Yes Sponsorship available: No #LI-DNI ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker