At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Manager, Service Excellence supporting Alcon’s IT Infrastructure Services (IS) and Information Assurance (IA) organizations across the globe, you will be trusted with driving best practice, standards and over all acumen as related to financial and project management. You will be a key contributor and/or facilitator to strategic and target planning, will oversee responsibilities for financial analyst and project managers, and will directly collaborate with all IS&IA leads, including Director and VP level leaders, as well as leads from across other IT functions. In this role, a typical day will include: Project Stewardship: manage the people and own processes necessary to ensure proper project management discipline is applied toward project deliverables, own the health of project portfolio and champion the supporting processes from intake to close, and provide accurate and timely updates to key decision makers. Financial Stewardship: ensure proper financial stewardship to meet financial targets, provide accurate data and project statuses to decision makers, and proactively address challenges or opportunities in a timely manner. Planning and Facilitation: build and implement strategic plans, build a story through data and presentation to articulate strategy/goals, and facilitate Director & VP-level cross-functional workshops for financial strategy and target planning. Management: Manage and develop internal and external associates to provide services and achieve objectives Continuous Improvement: establish reporting & quality control measures, as well as driving continuous improvement for processes and tools. This is including, but not limited to, developing plans to enhance and/or automate financials and project management processes, Seek opportunities to provide high value back-office services WHAT YOU'LL BRING TO ALCON: Key Requirements/Minimum Qualifications: Bachelor’s Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc. 9 yrs; M.S. 2 yrs; PhD 0 yrs) The ability to fluently read, write, understand, and communicate in English 5 Years of Relevant Experience Preferred Qualifications: Demonstrated experience within a Project Management Office environment, including the management of people and processes toward project goals, and oversight of a project portfolio Proficient in areas of corporate financial management Experience with SAP, MS Excel, Power Point and/or relevant systems/applications Strong problem solving and troubleshooting skills with experience exercising sound judgment Proven experience effectively prioritizing workload to meet deadlines and work objectives A passion for building the ‘story’ though presentation (Power Point) and data Excellent communication skills, interpersonal skills and experience with meeting facilitation HOW YOU CAN THRIVE AT ALCON: Benefit from working in a highly collaborative and diverse environment Alcon provides a robust benefits package including health, life, retirement, flexible time off, and much more! Join Alcon’s mission to provide top-tier, innovative products and solutions that enhance sight, enhance lives, & help others "See Brilliantly!" Additional Position Information: Work hours: Standard hours, 4/1 Hybrid Schedule (Mon-Thur in office, Friday remote) Travel Requirements: Up to 10%, international Relocation assistance: no Sponsorship available: no ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker