Equipment Support Engineer At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Equipment Support Engineer is a pivotal role responsible for Sales and Education support. This position will interact with various departments and customers during educational events and congresses. Major responsibilities include supporting scheduling of equipment and disposables, device installation, and support for US-based educational events and US-based congresses, as well as repair and maintenance of educational and Sales demo units as required. Travel for this role is up to 40%. The incumbent must assure all devices under responsibility are maintained to manufacturers' specifications and meet all requirements associated with “PART 820 -- QUALITY SYSTEM REGULATION. Subpart N—Servicing, Sec. 820.200 Servicing” prior to shipment. Major Accountabilities: Demonstrate excellence in providing good customer service, articulateness, and good communication skills. Participate in the planning and organizational planning phase for onsite and remote events and US-based congresses. Create monthly reports and metrics to assure all deliverables related to equipment support and oversight are met. Manage all responsibilities of demo pool equipment, including compliance and documentation requirements. Territory is defined as all US Alcon locations, meeting sites, congresses/conventions sites, storage facilities, and repair facilities. Schedule and perform the installation, planned maintenance, repair, and modification of any Sales/Education demo pool systems. Possess a basic understanding of business practices and associated costs of managing US demo pool inventory. Partner with sales and education to install and support education and systems use during onsite and remote events and US-based congresses. Complete all assigned training and documentation requirements within assigned due dates. May recommend design changes to improve equipment efficiency, quality, and/or reduce cost of operation based on experiences during educational or congress events and hands-on repair activities. Provide support for internal and external audits as needed. Complete ad hoc assignments in support of the Quality Management System. Preferred Qualifications: Systems knowledge and ability to adapt to new processes and systems (ServiceMax, SAP, saleforce.com) a plus. Understanding of quality, compliance controls within the medical/surgical industry preferred. Understanding of warehouse environment to include inventory control. Demonstrated organizational skills, attentiveness to detail, and the ability to work under limited supervision. WHAT YOU’LL BRING TO ALCON: Associate's degree or equivalent years of directly related experience The ability to fluently read, write, understand, and communicate in English 2 years of Relevant Experience Travel Requirements: up to 40% Relocation assistance: no Sponsorship available: no ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide. If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker