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Manager, Customer Experience
CHATTANOOGA TN
08:00 AM- 05:00 PM
Position open to remote: Yes
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
What You’ll Do:
Maintain and further develop quality relationships with existing customers and warehouses. Help create and implement the strategy to grow load count with assigned customers. Provide necessary information to internal departments in order to meet service parameters required by the customer. Serve as the liaison between USX, the customer and operations to ensure customer performance expectations are met and/or exceeded. Create a sense of partnership between the customer and USX. Responsibilities include training staff, planning, assigning and directing work, appraising performance, rewarding and disciplining staff, addressing service failures and resolving problems. Mentor, develop and manage Customer Experience Reps to achieve maximum department results and growth. Determine strategies for executing management objectives.
What We’re Looking For:
Education
Experience
Skills/Certifications
Supervisory Responsibility: 7-9
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
#LI-Remote
Full Time
$93k-139k (estimate)
04/22/2023
05/10/2024
The following is the career advancement route for Manager, Customer Experience positions, which can be used as a reference in future career path planning. As a Manager, Customer Experience, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Experience. You can explore the career advancement for a Manager, Customer Experience below and select your interested title to get hiring information.