Coordinator, Warranty
CHATTANOOGA, TN
8:00 AM - 5:00 PM
Position open to remote: No
Grade: HR08
Compensation Range: 17.37-23.49

Who We Are:Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision
• 401K
• Employee Stock Purchase Plan
• Short Term Incentive Program

What You’ll Do:

Interpret,verify, and process appropriate warranty claims for accurate and timelyreimbursement of services and parts.

• Review all repair orders for potential warranty impact.
• Process warranty claims consistent with established procedure; may involve use of an outside vendor’s software.
• Confirm that service provided on a given Repair Order is eligible for warranty coverage by reviewing the Vehicle Mileage,
• Date In-Service, Type of Failure, and Application of Extended Coverage.
• Work with vendors on warranty issues and negotiate warranty policy; ensure warranty is properly administered.
• Administer proper warranty allowable while maintaining the best interest of the company.
• Review and interpret repair as provided by the servicing technician. May expand or consolidate repair description as necessary for clarity or brevity.
• Eliminate warranty charge-backs.
• Recover money charged to US Xpress by dealers and vendors for warrantable repairs.
• Research and amend any charge-back, short-paid, or denied warranty claims.
• Use established documentation to ensure accurate standard repair times (SRT) have been posted; confirm any discrepancies as precisely submitted on the preview sheet.
• Review and confer with the shop technicians, supervisors, and managers on accuracy of claim data and possible additional claimable times, including proper posting and allocation of parts costs.
• Communicate with parts personnel at terminals; ensure warranty parts are returned to the vendor when required.
• Request invoices from repair centers and scan the invoice into warranty server once received.
• Route and/or discuss claims to be processed with managers for assistance in filing.
• Follow up and review processed claims assuring proper reimbursement.
• Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly.
• Project a positive image with vendors and shops; refer unresolved concerns/problems to appropriate manager.
• Coordinate distribution of scrap parts with designated shops.
• Assist lease drivers with all inquiries.
• Perform other duties as assigned.

What We’re Looking For:

Education

• Any combination of education or experience equivalent to a high school diploma.

Experience

• Minimum of one year experience in truck or automotive service and/or parts is preferred.
• Previous experience in warranty service, data entry, journal billing, and payments preferred.

Skills/Certifications

• Researching and negotiating skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft office products

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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