Coordinator, Service
DUNCAN, SC
Monday-Friday 5A-1:30P
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Sponsored ASE Certification
• Paid OEM Training
• Boot Allowance
• Vacation, Sick, & Personal time
• Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision

What You’ll Do:
The Service Coordinator is primarily responsible for assisting drivers with equipment by obtaining detailed information from drivers to assist techs with diagnosis, verifying equipment in the shop is operational, and opening/closing applicable work orders in Cetaris. Additional responsibilities include ensuring driver satisfaction once the repairs are complete and tracking service pop ups, campaigns, and recalls.

• Responsible for proper paperwork flow and completion and service tracking.
• Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, and complaints.
• Generates and maintains all work orders and repair orders. Assists drivers in identifying needed services.
• Coordinates with shop management team to assure completion of work within time promised to customer; responsible for Shop Supervisor responsibilities while out of the office.
• Monitors progress of repairs and updates driver on any changes or time of completion.
• Closes all repair orders in coordination with shop management team. Ensures that all parts and labor have been added to the work order and all required documents are attached.
• Ensures timely, competent, and courteous communications and relations with drivers.
• Maintains up-to-date information on status of repairs and estimated times of completions.
• Maintains technical bulletins and other service shop literature.
• Assists Service Manager in the management of Service Department files and records. Answers phone as directed by shop management team. Staggers lunch hour with shop management team to cover phones daily.
• Follows directives and schedules of the Supervisor or Manager in their absence.
• Works with Shop Supervisor to troubleshoot issues with parts department and delays in receiving parts or repair orders and resolves quickly.
• Performs other duties as assigned.

What We’re Looking For:
Education

Experience

• Minimum of 1 year in a similar Service Coordinator position required.
• Experience in the transportation industry a plus.

Skills/Certifications

• Ability to read and comprehend instructions and information.
• Must have the ability to identify and meet customer needs and requirements. 
• Possess organizational and time management skills.
• Exceptional phone and customer service skills.
• Requires proficient computer skills for basic data entry and reporting.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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