Job Description

• Be a forcing factor within the organization as we transform to a world leading SRE organization
• Bring a depth of experience to drive troubleshooting during critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure
• Advocate for the customer experience by rapidly addressing and mitigating problems within customer environments across the globe
• Ensure focused leadership, effective coordination, and streamlined decision-making during critical incidents with multiple teams engaged
• Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.
• Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis
• Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues 
• Work closely with product teams to ensure we thoroughly analyze failures and apply holistic learnings to fail faster, fail smaller, and fail less often in the future
• Ensure new services and iterations of existing services are built for reliability, scalability and ease of operations
• Champion SRE principles and practices within Engineering Department
• Participate and/or lead projects from intake to closure

Qualifications

• Strong communication and interpersonal skills
• Decisiveness and ability to make sound judgments under pressure
• Problem-solving and analytical skills
• Experience in being able to effectively lead a team of cross-functional engineers
• Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability
• Customer-first attitude and focus on providing best-in-class service for customers

Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.

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