Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

SUMMARY OF DUTIES :

• The Firearms Specialist provides world class customer service, with an emphasis on courtesy, within the firearms department at the Marine Corps Base Exchange, Camp Elmore, Norfolk, VA.
• Focuses on delivering a best in class customer experience and driving strong customer engagement with the firearms department.

Focuses on solution-based selling, offering applicable accessories and services to the customer in addition to the firearm.

Required to strictly adhere to all governing bodies processes / requirements including but not limited to : ATF, FFL, DOD, Marine Corps, State, Corporate and local command for selling, handling, receiving, transferring, inventory management, and records management for all weapons and ammunitions.

Communicates with management to support customer inventory requests and general business needs.Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels.

Follows the special order process according to standard processes. Supports advertisement and promotional set up requirements including, merchandising, signing, pricing and other tasks as needed.

Actively engage with Sales Managers on all departmental operations including ensuring RIMA (Retail Inventory Management Application) scans are completed and follow through is executed to include inventory adjustments when necessary.

Supports and participates year-end inventory planning, execution and researching variance reports.

Supports store operations in areas of POGs (Planograms), replenishing the sales floor, managing on hand integrity, receiving of products, backroom organization, customer program engagement, cash register duties and other operational tasks both within and outside of the assigned department.

May be periodically assigned to work in other areas of the store (outside firearms) when firearms workload is not present, is significantly diminished, or there is more staffing than required workload within firearms.

Mentors, trains, and leads by example for firearms employees to achieve best practice and brand standards. Maintains highest service levels, and communicating with all stakeholders, including customers, associates, and all management levels.

Completes all required training to maintain Firearms eligibility.

May work outside of retail in other firearms activities within MCCS including but not limited to the firing range, or target practice facility.

May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations / cash handling.

May require additional training, certifications or licenses as required by the business / position including but not limited to, food safety training and military star card access.

Participates in year-end inventory. Identifies and communicates potential risk of loss and / or theft.

Promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level.

Articulates MCX value stories and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Adheres to safety regulations and standards. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

• This is a white-collar position where occasional lifting up to 45 lbs. with assistance may be required.May require loading and unloading of trucks, carts, or pallets.
• Performs other duties as assigned.

Requirements

Conditions of Employment

See Duties and Qualifications

EVALUATIONS : Qualifications

Qualifications

MINIMUM QUALIFICATIONS :

• Must be 21 years old.
• One year of sales associate or sales lead experience in a retail environment.
• Ability to learn, execute and train operating standards and procedures.
• Experience leading by example and showcasing best practice customer service and problem solving.
• Proficient in operating computer with knowledge of Microsoft applications such as Excel, Word and Outlook.

PREFERRED QUALIFICATION :

Two years of specialty retail experience with firearms, tactical and outdoor sporting goods.

FOR POSITIONS INVOLVING FIREARMS / AMMUNITION ONLY :

This is a covered position for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel.

Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a qualifying conviction for a misdemeanor or felony crime of domestic violence has occurred MUST be completed.

The yearly obligation to notify your immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED.

Ability to successfully obtain / maintain a Tier 3 background investigation.

Additional information

GENERAL INFORMATION : Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.

The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review : https : / / www.

donhr.navy.mil / NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and / or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents :

• Education / certification certificate(s), if applicable.
• If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request / statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to :

• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application / resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.

This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to :

• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website : https : / / careers.usmc-mccs.org

Resumes / applications emailed or mailed will not be considered for this vacancy announcement.To be considered for employment, the application or resume must be submitted online by 11 : 59 PM (ET) on the closing date of the announcement.

Note : To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information

CAMP ELMORE MCCS

Phone

757 / 444-6146

Email

mccsquanticohumanresources@usmc-mccs.org

Address

CAMP ELMORE MCCS

MARINE CORPS COMMUNITY SERVICES

ATTN PERSONNEL OFFICER

NORFOLK, VA 23515

Next steps

All applicants who submit an application via our Careers page at https : / / careers.usmc-mccs.org will be able to view their application status online.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

How to Apply

All applications must be submitted online via the MCCS Careers website : https : / / careers.usmc-mccs.org

Resumes / applications emailed or mailed will not be considered for this vacancy announcement.To be considered for employment, the application or resume must be submitted online by 11 : 59 PM (ET) on the closing date of the announcement.

Note : To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information

CAMP ELMORE MCCS

Phone

757 / 444-6146

Email

mccsquanticohumanresources@usmc-mccs.org

Address

CAMP ELMORE MCCS

MARINE CORPS COMMUNITY SERVICES

ATTN PERSONNEL OFFICER

NORFOLK, VA 23515

Next steps

All applicants who submit an application via our Careers page at https : / / careers.usmc-mccs.org will be able to view their application status online.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Last updated : 2024-05-01