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MAJOR DUTIES AND RESPONSIBILITIES:
Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component. These tasks are summarized below.
RECORD KEEPING AND REPORTING:
Prepares and maintains assigned correspondence, office files, records, statistical and financial data pertaining to CYP components (CDC, SAC, FCC and YP). Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner. Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies. Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment.
LIAISON WITH FAMILIES AND PROGRAMS:
Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of provided services. Takes action to solve problems quickly. Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist is needed. Understands and articulates policies relating to patron fees, waiting lists, and program events. Alerts supervisor or proper point of contact for assistance as needed.
FEES AND SUPPLIES:
Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees, administers charges, and records payments in accordance with proper procedures. Notifies supervisor of delinquent payments. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resource Office. Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.
ADDITIONAL RESPONSIBILITIES:
Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidences of child abuse and neglect.
EVALUATIONS:
MINIMUM QUALIFICATIONS:
Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs. Knowledge of general clerical procedures.
Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Must pass a preemployment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain CPR and First Aid certifications. May be required to obtain a government driver¿s license and government purchase card. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY)
A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration.
STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under ¿My Job Applications¿https://careers.usmc-mccs.org
STEP 3 ¿ Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. Spouses must meet the minimum qualifications posted in the job announcement. Spouse preference eligibility begins 30 days before the military sponsor¿s reporting date to the new duty location. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60 day period of receiving new PCS Orders. Military spouses shall receive MSP for each PCS move until such time as they accept or decline a continuing position.
Please see below to ensure your application includes the correct required documents to verify eligibility. Documents will need to be uploaded as an attachment(s) to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org
Required Documents
STEP 4 - If applicable, upload a copy of your *Transition Assistanceform and copy of ID card with ¿TA¿ stamped on front of card as an attachment to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org
Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 4.
Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
NOTE:It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.
VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.
760/725-5893
Pendleton.Vacancies@usmc-mccs.org
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Open to Public
Full Time
Defense
$37k-47k (estimate)
05/09/2024
07/07/2024
www.marines.mil
Washington, D.C., District of Columbia
>50,000
Michael Mathewson
>$50B
Defense
The U.S. Marine Corps is a branch of the United States Armed Forces charged with conducting task forces on land, at sea, and in the air. It operates with the United States Navy as well as the Army and Air Force. The U.S. Marine Corps headquarters are located in Arlington, Virginia.