Are you problem solver, can work under pressure and have excellent time management skills? Do you meet deadlines and strive for accuracy?

U.S. Legal Support is looking for a Legal Case Manager that has exceptional communication skills, is proactive, and has a passion for delivering superior customer service. The Case Manager/Depository Coordinator serves as a liaison between all counsel and the internal group of employees working on the litigation and may communicate directly with all counsel, internal staff, and all other parties pertinent to a case.

If you possess these qualities, consider joining our legal service team in an role in California!

Case Manager Key Responsibilities

• Responsible for creating and maintaining client user profiles within our online Document Depository platform
• Establishing new cases, reviewing/uploading daily deposits that include strict same-day deadlines, and troubleshooting the requests from a group of clients consisting of law firms, attorneys, paralegals, legal assistants, expert witnesses, and/ or various third parties.
• Manage resources to specific performance expectations to create an engaged an accountable workforce that delivers a superior client experience
• Collaborate with supervisor to provide regular and ongoing communication
• Dependent upon the case/client, the Case Manager may also be required to perform or share the following duties (Client Services and Calendar Manager):
  • Utilize all available information to assign most appropriate resources to every job
  • Respond to urgent client and resource requests outside normal business hours 
  • Build and nurture working relationships with all area service resources
  • Proactively manage jobs in progress to ensure resource partner turn-in by applying best practices
• Partner with Sales to ensure client satisfaction 
• Actively demonstrate company values
• Consult with Production for Deliverables; Rough Drafts, Exhibits, Transcripts and Video
• Perform other duties as assigned by management

Perks and Benefits

We provide our Case Manager with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!

Requirements

All you need to be a Case Manager, is 3 to 5 year of relevant experience and a high school diploma.Legal/Court Reporting experience is preferred but not required!!

Apply Today!

Discover why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support