At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.

S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at all from Day One.

Job Description

S. Bank checking and savings accounts. Roles in this department may include specialized areas of focus, including but not limited to case / claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service / advocacy, or process and work coordination.

Will work with various forms of technology, including a transactions processing system, risk management platforms, case management applications, and research or analytical tools.

• This role is a Monday-Friday full time opportunity with a starting time between 6am-7am PST
• Supporting claims for nine different digital products
• Heavy workload, fast paced environment, deadline driven
• Heavily regulated department
• Coachable, receptive to feedback on errors

Preferred Skills / Experience

• 3 years claims research, banking, or fraud experience
• Well-developed research and analytical abilities
• Knowledge of digital banking products, specifically Zelle™
• Proficient computer navigation skills, ideally Hogan experience
• Ability to follow defined procedures, policies, and precedents
• Problem solving and ownership of complex issues
• Ability to perform in an independent working environment
• Deadline sensitive environment, goal driven
• Strong attention to detail
• Agile and flexible and can successfully maneuver frequent change
• Good time management and multi-tasking skills while maintaining a high level of customer service
• Superb organization and multi-tasking skills

Basic Qualifications

• High school diploma or equivalent
• Typically three or more years of related work experience

TPSS

USBOps

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits :

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Last updated : 2024-03-26