At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives.
Distributed Operations is a server and application support team that is looking for an experienced SME to join the team. This staff member will be a go to person for the team, they will provide technical guidance and feedback to the team with an overall goal of improving our current processes. This individual will work closely with team members and leadership to figure out areas of focus.
* This position is not eligible for visa sponsorship.
Responsibilities

• Analyze, diagnose, and resolve complex tasks as required
• Function as a SME for less experienced team members and provide internal training / documentation
• Creates and follows detailed Change Management documentation and implements approved changes
• Must have a sense of urgency and the commitment required to work in a complex 24/7 environment
• Works with technical support groups to implement new hardware, software, and application technologies. (Isolate server hardware faults and coordinate vendor dispatches to replace faulty components (i.e. break/fix), Engaged with vendor service reviews (HPE, Cisco, etc.), Partner with vendor and level 3 teams for process improvement initiatives)
• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
• Manage ticket queues for: Incident, Change, Problem, Server Operating Systems Support, Manual patch remediation for select Windows and Unix servers, Component level monitoring (RAM, CPU, disk, NIC, etc.), Server OS troubleshooting / triage / log analysis, Virtual server resource adds/changes, Virtual server snapshots, File restores for U.S. Bank employees.
• Big IP/F5 pool manipulation performed to support customers for change activities, patch remediation, and incidents
• Enable/disable SiteScope monitors and investigate SiteScope related errors
• Perform weekly maintenance for select applications, Perform quarterly DR tasks for select applications
• Application installs for select application teams
• Security Patch remediation, Vulnerability remediation
• Application monitoring (AppD, SiteScope), Component level monitoring (RAM, CPU, disk, NIC, etc), Virtual server resource adds/changes (including server snapshots).

Basic Qualifications

• Associate's degree or equivalent work experience
• At least 3 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

• 3 years of in-depth knowledge and working experience with Microsoft and Linux/Unix based operating systems ( Windows / Linux server experience )
• 3 years of Windows PowerShell or Linux Shell scripting experience
• 3 year of application support experience
• 3 years of experience with a combination of the following: Server OS installation, configuration, support, maintenance, patching, etc.
• 3 years of in-depth knowledge and working experience with VMware
• 3 years of experience recommending enhancements for server/system performance, reliability, scalability, and capacity
• Experience with OS upgrades, patches, firmware and new applications and equipment
• Microsoft server certifications (MTA, MCSA, etc.) a plus
• Working knowledge of ServiceNow reporting
• Experience building Splunk dashboards and running queries
• Exposure to Cloud Computing (AWS, Azure)

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $33.56 - $44.76 - $49.24
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.