At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Enterprise Analytics and Customer Experience is hiring for a Digital Insights Analyst to accelerate the reporting, analytics, and insights environment for the digital money movement team. This individual must be comfortable championing and promoting a data-driven culture while working closely with product teams to advocate for the use of insights that will assist with providing an improved customer experience.

This individual will be responsible for day-to-day reporting, dashboarding, and ad-hoc insights and analytics. They will be an active member of a cross functional team where they will align and prioritize work to meet the needs of product owners. This analyst will specifically support business stakeholders responsible for a variety of money movement services including Zelle, Bill Pay, Mobile Check Deposit and Transfers.

This individual should feel at ease creating complex queries and extracting large, raw datasets from various sources, merging and transforming raw data into usable analytic structures, benchmarking results to known standards, and resolving differences across a broad range of data sources. They must feel comfortable with conducting quantitative analysis, automation, generating dashboards that are easy for end users to interpret, as well as effectively communicate and disseminate findings, insights and recommendations to stakeholders. They must have strong technical and visualization skills, with the ability to understand the business goals and needs, and to be committed to delivering recommendations that will guide strategic decisions.

This role requires a high degree of strength in independent planning and execution of tasks, while also being able to communicate effectively and participate as part of a cross functional team. This individual should also possess a strong willingness to learn, teach and will aid in leading change across a matrixed organization. They will be able to readily adapt to change, foster strong relationships across internal analytics teams as well as with stakeholders, and be able to simplify complexity by successfully utilizing data analytics tools & techniques all to enable a better customer experience within the money movement platforms.

Preferred Qualifications

· Experience in financial services (with knowledge of money movement platforms a plus)

· Advanced Degree in analytics, economics, mathematics, engineering, or a related field

· 5-7 years of experience in reporting and business intelligence, demonstrating a progressive increase in responsibility and scope

· Demonstrated project management and organization skills

· Impeccable attention to detail, while being comfortable with data ambiguity

· Ability to promote agile methods and ways of working to better collaborate and deliver results to our customers

· Demonstrated ability to influence change across a complex organization

· Strong communication skills and ability to present complex information concisely through written & verbal communication; experience hosting conversations with business individuals

· Ability to work and thrive in collaborative work environment as well as independently to drive results

· Demonstrated advanced understanding & application of complex query building using SQL, python, and/or R

· Intermediate to advanced user of data integration tools such as Microsoft SSIS, Alteryx, Talend, Informatica, or other

· Experience querying & creating data sets within database technologies such as Greenplum, Hadoop, Netezza, DB2, SQL Server, etc.

· Experience with Azure Synapse or any other cloud platforms

· Expert user of analytics data visualization tools such as Tableau or Power BI

· Expert in visual storytelling and presentation, including PowerPoint and other presentation tools

· Experience with Adobe Analytics or similar web analytics tool, or experience with web tagging

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.