Job Description - Concierge - Indianapolis, IN (Various Shifts) (298879) **Job Description**

Concierge - Indianapolis, IN (Various Shifts) ( **Job Number:**

298879 ) **Description**

JOB SUMMARY:

Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences. Serves as the customers on-site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to the Textron Aviation Service facility. The concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

JOB RESPONSIBILITIES:

I. Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas

II. Provide strong customer coordination to ensure excellent service to all customers.

III. Follows proper phone procedures and etiquette, no cold transfers.

IV. Ensure refreshment area is clean and stocked

V. Greet customers in a friendly and consistent manner

VI. Provide customers with assigned work spaces and internet access information, as requested

VII. Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.

VIII. Offer information on local attractions, restaurants, and events in the area

IX. Oversees utilization of courtesy car, per approved standard operating procedure

X. Ensures all visitors sign in and wear corporate approved visitor badge

XI. Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

XII. Continuously maintain Salesforce customer preferences data, survey and input

XIII. Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representatives for each departing customer

XIV. Create/cancel single and multi-line purchase orders, including the need to add recover fees (i.e. Paint Supplies, Travel Expenses, Pilot Fees...)

XV. Process SAO requests and scanned document files from IOS

XVI. Process internal payments with billing to management and external payments (CHASE)

XVII. Facilitate initial and recurring training of employees in the Concierge position. To include but not

limited to Salesforce, FlightAware FBO Toolbox and other necessary procedures.

**Qualifications**

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

Minimum 3 years customer service or relative administrative experience required.

QUALIFICATIONS:

Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel,

PowerPoint, Outlook, Teams).

Experience with multiline telephone

Excellent communication skills verbal and written.

Professional demeanor and ability to accept instructions and directions.

Customer relations and interpersonal skills.

Must be able to obtain and maintain an airport security badge through the local airport authority, if

applicable.

The above statements are intended to describe the general nature and level of work being

performed by employees assigned to this job. They are not intended to be an exhaustive list of all

responsibilities, duties, and skills required of personnel so classified.

EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. **Primary Location**

: US-Indiana-Indianapolis Recruiting Company : Textron Aviation **Schedule**

: Full-time **Job Level**

: Individual Contributor **Shift**

: First Shift **Job Posting**

: 01/14/2022, 9:13:02 PM