Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students. 

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work! 

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more. 

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As a CRM Functional Analyst you will be responsible for supporting the configuration, and maintenance of the organization’s CRM software. You will have the opportunity to work closely with the senior functional analyst to ensure the CRM software meets corporate objectives, fulfills end-user requirements, and help identify and resolve business issues. You will apply communication and problem-solving skills and collaborate with other teams to help the organization leverage the CRM platform.

A Typical Day 

• Assist with establishing CRM best practices and drive their implementation across the organization.
• Assist the Platform Manager in organizational governance and enforcement of policy and standards for CRM. 
• Support user and system on CRM
• Transform business processes into CRM solutions.
• Provide support of CRM enhancements/projects.
• Work closely with Product Owners and Master Data Management Teams to ensure quality data.
• Provide training to all levels of TASB staff.
• If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

• Assist with developing and maintaining best CRM practices and governance.
• Provide excellent customer support to CRM users.
• Improve user adoption.
• Create valuable process documentation.
• Be an advocate for high-quality organizational data.

Skills for Success

Education and Experience: 

• Bachelor’s degree in computer science, engineering, business, MIS or equivalent.
• 2 years of Microsoft Dynamics CRM Online experience focused on CRM configuration, best practices, and user support is required.
• Microsoft Dynamics CRM Online fundamentals certification is a plus. 

Knowledge, Skills, and Abilities: 

• Proven experience in the configuration and implementation of Microsoft Dynamics CRM Online.
• Knowledge of CRM Online workflows, business rules, configuration, customizations, security, and reports development.
• Experience in writing Training and Technical specifications documentation.
• Great organization and communication skills.
• Ability to work in a fast-paced environment.
• Understanding of the Microsoft Office Suite.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren. 
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more. 
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year. 

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship. 
• Any job offer is contingent upon receipt of results of a satisfactory background check. 

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