Full time, 42 hours a week. Working 12 hours shifts between 9pm and 9am, on a four nights on, four nights off rota.

Portsmouth Young People Services provides supported accommodation for up to 83 young people between the age of 16 and 25, including care leavers and looked after children.

The service operates across three locations, each is tailored to the needs of the clients and offer various levels of support.

Our aim is to support to young people with their individual needs to enable then to gain life skills to move on to lower or independent supported living.

This is a fast paced, energetic service. If you’re looking for an exciting role, where you’ll be making a difference in the lives of those you support then this is the role for you!

MAIN RESPONSIBILITIES

• Be the first welcoming friendly face for people coming into the service
• Provide informal support to clients and be a listening ear
• Respond to incoming calls
• Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
• Monitor the service and surrounding areas that are covered by CCTV
• Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
• Perform any other checks or tasks as directed by staff, referring issues to relevant person
• You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
• Maintain clean and tidy communal areas
• Provide detailed handovers to day staff, regarding client safety and support information
• Work in accordance with Health and Safety regulations and policy and procedure
• Attend supervision, appraisal and training as required to carry out the role
• Provide basic First Aid assistance until help arrives Full training provided
• Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable
• Support your colleagues managing the night service, where required

KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS / TRAINING

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people.

Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• Clear verbal and written English
• Good IT and keyboard skills
• Passion for working in a client / customer facing role

Last updated : 2024-03-03