Position Title: Patient Services Representative

Supervisor: Patient Services Manager

FLSA Status: Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Innovation

Integrity

Patient Experience

Teamwork

Patient Services Representative Job Summary:

The Patient Service Representative coordinates, oversees, and/or performs a wide variety of clinical and program support activities including scheduling appointments and taking payments. The Patient Service Representative task list includes but is not limited to:

• Responsible for answering calls (new patients, current patients, referring healthcare providers, etc.) regarding clinic operations and either handle or direct caller to the appropriate individual.
• Schedules clinic appointments and enters information into a computerized schedule.
• Collects payments, copays and deposits from patients at point of check in.
• Updates patient information in practice management software.
• Verifies insurance benefits and assists with patient insurance correspondence.
• Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized and confidential manner; establishes and maintains files and records for the clinic.
• Resolves scheduling conflicts and maintains clinic patient flow.
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Performs miscellaneous job-related duties and tasks as assigned.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Patient Service Representative Qualifications:

• High School Diploma or GED required. Post-secondary education strongly preferred.
• Minimum of one year of experience in a customer service role required.
• Experience in a healthcare or insurance environment preferred.

Skills & Abilities:

• Good writing, analytical, and problem-solving skills.
• Ability to effectively communicate and prioritize duties.
• Ability to follow oral and written instructions.
• Proven strong customer service and phone skills with an exceptional ability to listen.
• Ability to operate standard office equipment.
• Strong computer skills.
• Ability to work well whether independently or as part of a team.
• Knowledge of principles and practices of basic office management and organization.

Work Environment:

While performing the duties of this job, the employee regularly works in a clinic setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Employee must be able to sit for at least 80% of time and stand for up to 20% of time. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Patient Service Representative Compensation & Work Schedule:

• Full-time: 40 hours/week
• Non-Exempt
• Day Shift Monday – Friday.
• No evenings or weekends

A competitive benefits package including:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

All offers of employment at Twin Cities Pain Clinic are contingent upon clear results of a thorough background check. Offers of employment for all patient-facing positions are also contingent upon clear results of a drug screening.