Description

Job Title: Assistant Property Manager

Reports To: Property Manager

Property Details: Federal Point is a 185-unit multifamily tax credit development, controlled access community with a Business Center with Huddle Rooms, Media Room, Fitness Studio, and Elevators. 

Who is TWG? 

Founded in 2007 and headquartered in Indianapolis, IN TWG is a fully integrated real estate development company specializing in commercial, market rate, affordable and senior housing developments across the country. TWG is made up of three divisions: Development, Construction, and Property Management. We manage more than 10,000 units in 18 states. TWG is built around one core philosophy: Together, We Grow. 

Why you will be PROUD to Join TWG? 

You will be joining a team dedicated to achieving our core mission of providing quality housing for all. We are seeking talented Property Management Professionals who are interested in growing their career and helping us drive our mission forward. In return, we offer competitive salaries, career advancement opportunities and a complete benefits package.

We can’t grow without you! 

Our team members are our greatest strength. We invest in our employees, so you have an opportunity to grow your career with us. If you are tenacious, honest, forward thinking, and believe we are strongest when we work together then TWG is the place for you! 

Assistant Manager Objectives:

• Supports Property Manager in overseeing and managing the financial and operational components of assigned properties.
• Oversee property collection policy to reduce delinquency and increase bad debt recovery.
• Improve resident retention to reduce turnover

Essential Duties:

• Creates positive, welcoming, supportive environment for co-workers, residents, visitors, and property associates.
• Lease apartments and renew leases for prospective and current tenants.
• Assist with welcome meetings for new move-ins at designated properties.
• Assist with collecting and posting rent within same business day.
• Monitor delinquency and pursue by phone, email, visits and letters to delinquent residents with outstanding balances.
• Monitor all PTP agreements and transfer files for eviction.
• Process all FAS move out files (once charges are submitted by maintenance) and must be processed 15 days from moveout date.
• Assists with ensuring all property activity is recorded in Onesite software.
• Complete all annual renewal paperwork with residents starting 120 days out from renewal date.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Listen & resolve resident concerns before being escalated to Property Manager.
• Prepare, submit and maintain accurate records, reports and documents.

Requirements

Essential Qualifications:

• At least 2 years property management experience
• Excellent time management, organizational and written skills
• Strong supervisory skills and must be able to meet deadlines
• Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
• Good human relation skills demonstrating the ability to deal with Residents, Peers and Supervisors
• Able to work in fast-paced environment while remaining conscientious and adhering to policies and procedures
• Knowledge of computer software specifically excel and Microsoft word. Ability to learn property management software (Onesite) quickly

Disclaimer: TWG participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.